btpkr Privacy Policy

btpkr ("btpkr", "we", "us", "our") is committed to protecting and respecting the privacy of all individuals who visit, register on, or interact with the btpkr Platform at btpkr.app. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by btpkr.

This Privacy Policy applies to all services provided through the btpkr Platform, including the btpkr online casino, sportsbook, btpkr Login account portal, live dealer games (including Teen Patti and Andar Bahar tables), slots, and all customer support channels. It applies to all registered Players based in Pakistan and any other jurisdiction from which the Platform is accessed.

By accessing or using the btpkr Platform, registering a btpkr account, or making a deposit using JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, you acknowledge that you have read this Privacy Policy and consent to the data processing practices described herein. If you do not agree to the terms of this Privacy Policy, please do not use the btpkr Platform.

btpkr is an internationally licensed online gaming operator that provides casino, live dealer, and sports betting services to adult players aged 21 and above. The btpkr Platform is accessible at btpkr.app and is operated by btpkr's internationally licensed parent entity in accordance with the terms of its gaming licence.

For the purposes of data protection law, btpkr is the data controller in respect of personal data collected through the btpkr Platform. As data controller, btpkr determines the purposes and means by which your personal data is processed and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how btpkr handles your personal data, or if you wish to exercise any of the data rights described in this Privacy Policy, you may contact us at any time via the contact details listed in Section 15 of this Privacy Policy.

btpkr collects and processes the following categories of personal data about you:

btpkr does not intentionally collect any special categories of sensitive personal data (such as health information, racial or ethnic origin, political opinions, or religious beliefs) unless this is strictly required by applicable law or licensing obligations.

btpkr collects personal data about you through the following means:

• Direct Interactions: Data you provide when registering your btpkr account via the btpkr Login page, completing identity verification, making a deposit or withdrawal, contacting live chat support, or responding to a btpkr survey or promotion.
• Automated Technologies: When you access and navigate the btpkr Platform, we automatically collect technical and usage data via cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for full details.
• Third-Party Sources: Where permitted by law, btpkr may receive personal data about you from third-party identity verification providers, payment processors (including JazzCash and EasyPaisa), fraud prevention agencies, and publicly available sources such as sanctions screening databases, to comply with our anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Device and Browser Data: btpkr's Platform automatically collects information about the device and browser you use to access the site, including your IP address, device identifiers, and connection type. This data helps us secure your account and detect unauthorised access attempts.

btpkr uses your personal data for the following purposes:

• Account Management: To register and maintain your btpkr account, process your btpkr Login credentials securely, and manage your PKR balance.
• Identity Verification & KYC: To verify your age (21+), identity, and source of funds in accordance with our licensing and AML obligations. This includes verifying your Pakistani CNIC and, where applicable, your payment method ownership.
• Transaction Processing: To process PKR deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to process withdrawal requests to your verified payment method.
• Responsible Gaming: To monitor your gaming behaviour for signs of problem gambling, enforce deposit limits and self-exclusion periods you have set, and comply with our responsible gaming obligations to the licensing authority.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other illegal activity on the btpkr Platform.
• Customer Support: To respond to your queries, complaints, and support requests via live chat or email.
• Marketing (with consent): To send you promotional offers, PSL cricket betting promotions, Teen Patti bonus notifications, and other marketing communications where you have provided explicit consent. You may withdraw this consent at any time through your account settings or by contacting support.
• Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and the terms of btpkr's international gaming licence.
• Platform Improvement: To analyse usage patterns, improve the btpkr user experience, and develop new features relevant to Pakistani players.

btpkr processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contractual Necessity: Processing required to perform the contract between you and btpkr — including account registration, processing deposits and withdrawals in PKR, and providing access to the btpkr Platform and its games.
• Legal Obligation: Processing required for btpkr to comply with applicable legal requirements, including AML obligations, KYC verification, age verification (21+), and reporting obligations under our international gaming licence.
• Legitimate Interests: Processing carried out in pursuit of btpkr's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your own rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — most commonly in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

btpkr does not sell, rent, or trade your personal data to any third party for commercial purposes. Your personal data will only be shared with third parties in the following limited circumstances:

• Payment Processors: We share relevant financial and identity data with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank as necessary to process your PKR deposits and withdrawals. These processors handle your data under their own privacy and security policies and are bound by contractual obligations to btpkr.
• Identity Verification Providers: Third-party KYC and age verification service providers who verify your Pakistani CNIC and other submitted identity documents on btpkr's behalf.
• Fraud Prevention & AML Agencies: Specialist agencies and screening databases used to detect fraudulent activity, verify source of funds, and screen against sanctions lists.
• Game Content Providers: Where technically necessary, limited technical data (such as session tokens) may be shared with third-party game studios whose titles appear on the btpkr Platform, in order to facilitate your game session.
• Regulatory & Law Enforcement Authorities: btpkr may disclose your personal data to regulatory authorities, licensing bodies, law enforcement agencies, or courts where required by law or where btpkr reasonably believes disclosure is necessary to protect the rights, property, or safety of btpkr, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of btpkr's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Privacy Policy.

The btpkr Platform uses cookies and similar tracking technologies to operate effectively, enhance your experience, and analyse Platform usage. A cookie is a small text file placed on your device when you access the Platform. The following categories of cookies are used on btpkr.app:

• Strictly Necessary Cookies: Essential for the btpkr Platform to function. These include cookies that maintain your logged-in session state, remember your language preferences, and provide basic security functions. These cookies cannot be disabled without affecting the core functionality of your btpkr account.
• Performance & Analytics Cookies: Collect anonymised information about how visitors use btpkr.app — such as which pages are visited most frequently and how users navigate between sections. This data helps btpkr improve the Platform for Pakistani players.
• Functional Cookies: Remember choices you make on the Platform, such as your preferred game category, display settings, and responsible gaming limit selections, so that your preferences are preserved across sessions.
• Security Cookies: Used to detect fraudulent activity, identify suspicious login patterns, and protect your btpkr account from unauthorised access attempts.

You may control non-essential cookie settings through your browser's privacy settings. Please note that disabling certain cookies may impair your ability to use features of the btpkr Platform, including maintaining a logged-in session or accessing your PKR game history.

btpkr retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:

• Active Account Data: Personal data associated with your active btpkr account is retained for the duration of your account's existence and for a period of at least five (5) years following permanent account closure, in compliance with AML record-keeping requirements.
• Transaction Records: All PKR deposit and withdrawal records, including JazzCash, EasyPaisa, and bank transfer records, are retained for a minimum of five (5) years from the date of each transaction.
• Identity Verification Documents: CNIC scans and other KYC documents are retained for the period required by our licensing authority, typically five (5) years from account closure.
• Communications Data: Live chat transcripts and support emails are retained for two (2) years from the date of the interaction, unless they relate to an unresolved dispute or regulatory inquiry.
• Marketing Consent Records: Records of your marketing consent or opt-out preferences are retained for the lifetime of your account to demonstrate compliance with applicable consent requirements.

When personal data is no longer required for any of the above purposes, btpkr will securely delete or anonymise it in accordance with our data destruction procedures.

btpkr implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the btpkr Platform.
• OTP-based two-factor authentication (2FA) for btpkr Login, using your registered Pakistani mobile number.
• Encrypted storage of all identity documents and financial data at rest.
• Role-based access controls, ensuring that btpkr staff can only access personal data where strictly necessary for their job function.
• Regular penetration testing and security audits of the btpkr Platform and its supporting infrastructure.
• Fraud monitoring systems that flag suspicious login attempts, unusual PKR transaction patterns, and other anomalous account behaviour in real time.

While btpkr takes data security seriously, no online platform can guarantee absolute security. You are responsible for keeping your btpkr Login credentials, including your password and OTP codes, strictly confidential. If you suspect your btpkr account has been compromised, please contact our 24/7 live chat support team immediately.

Subject to applicable law and the terms of btpkr's licensing obligations, you have the following rights in relation to your personal data held by btpkr:

• Right of Access: You may request a copy of the personal data btpkr holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data btpkr holds about you is inaccurate or incomplete, you may request that it be corrected. Note that changes to identity data (such as your name as it appears on your CNIC) may require supporting documentation.
• Right to Erasure: You may request that btpkr delete your personal data where it is no longer necessary for the purposes for which it was collected. Please note that this right is subject to limitations where retention is required by law or licensing obligations.
• Right to Restrict Processing: You may request that btpkr restricts the processing of your personal data in certain circumstances, such as while a dispute regarding accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that btpkr provides your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to processing carried out on the basis of btpkr's legitimate interests, or to the use of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact btpkr's support team via the 24/7 live chat service or by emailing [email protected]. btpkr will respond to all verified data rights requests within 30 calendar days of receipt.

btpkr enforces mandatory age verification at the point of registration and again prior to processing any withdrawal request. Where btpkr discovers or has reason to believe that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all funds held in the account will be returned via the original payment method, and all personal data associated with the account will be deleted from btpkr's systems as soon as practicable.

If you are a parent or guardian and believe that your child has registered a btpkr account or provided personal data to btpkr, please contact our support team immediately via live chat or at [email protected] so that we may take appropriate action without delay.

The btpkr Platform may reference third-party services such as payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) and game content providers. These third-party services operate under their own independent privacy policies, which btpkr does not control.

btpkr is not responsible for the privacy practices, security measures, or content of any third-party services referenced on or connected to the btpkr Platform. We recommend that you review the privacy policies of any third-party services you interact with in connection with your use of btpkr, particularly your chosen Pakistani payment provider.

btpkr will not transfer your personal data to any third-party service provider outside the scope described in Section 7 of this Privacy Policy without first obtaining your explicit consent or establishing an appropriate legal basis for such transfer.

btpkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — btpkr will notify registered Players by sending a notification to the email address on record or by displaying a prominent notice on the btpkr Platform prior to the changes taking effect. Minor clarifications or corrections may be made without prior notification.

Your continued use of the btpkr Platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you should close your btpkr account and cease use of the Platform.

If you have any questions, concerns, or complaints about this Privacy Policy or how btpkr handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, including all Pakistani public holidays. Average response time under 2 minutes. Players in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other cities across Pakistan receive the same level of support throughout the year.
• Email: [email protected] (plain text — not a clickable link). Please use the subject line "Privacy Enquiry" for data-related requests.

btpkr will acknowledge all privacy-related complaints within 5 business days and endeavour to resolve them within 30 calendar days. Where a complaint cannot be resolved informally, you may refer the matter to the relevant data protection authority or the alternative dispute resolution body designated by btpkr's licensing authority.